At SMS BEE, we strive to provide you with the best service possible. If you encounter any issues or concerns with our service, please reach out to our dedicated support department. We are committed to addressing and resolving any problems promptly.

If, despite our efforts, you remain dissatisfied with the service and the issue cannot be resolved, we offer a refund option within 30 days of your purchase. However, please note that refunds will not be granted in cases where we have terminated your services due to a violation of our Acceptable Use Policy or our Terms and Conditions, as outlined unless exceptions are mentioned therein. Please be aware that this policy is in accordance with legal regulations and does not affect your statutory rights.

It’s important to note that credits on your SMS BEE account are non-refundable and can only be utilized for future purchases and renewals.

Please be advised that refunds will not be granted for the following scenarios:

• Payment gateway charges of any kind.
• Change of mind after the 30-day period has elapsed.
• VAT and tax associated with the price of goods or services.
• Unused credits remaining after the service’s validity period has expired.
• Setup fees or charges, such as Masking registration fees.
• Payment collection charges, including Clearing Cheque fees, Swift Inward Remittance charges, Intercity online transaction fees, etc.
• Accounts acquired under promotional offers, whether or not a promo code was used, are exempt from the 30-day money-back guarantee.
• Any excess funds sent to SMS BEE beyond the owed amount will only be reimbursed in the form of account credit and cannot be refunded in cash.

If your product or service qualifies for a refund, you can select your preferred refund method from the options below:

• bKash: Refunds will be processed within 7 working days through reversal or disbursement.
• Nagad: Refunds will be processed within 7 working days through reversal or disbursement.
• Debit or Credit Card: Refunds will be processed within 15 working days through card payment reversal.
• Bank Deposit: Refunds will be processed within 7 working days through BEFTN or IFT.
• Rocket, Mcash, OK Wallet, Dmoney, Tap ‘n Pay, iPay, and similar services: Refunds will be processed within 15 working days through reversal or disbursement.
• Digital Wallet and Internet Banking: Refunds will be processed within 15 working days through reversal or disbursement.

We are dedicated to ensuring your satisfaction with our services. Should you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us.